{"id":6412,"date":"2021-03-11T02:00:12","date_gmt":"2021-03-11T02:00:12","guid":{"rendered":"https:\/\/regale.sg\/test\/?page_id=6412"},"modified":"2022-01-14T04:59:07","modified_gmt":"2022-01-14T04:59:07","slug":"complaint-resolution-policy","status":"publish","type":"page","link":"https:\/\/tecs-firensafety.com.sg\/test\/about-us\/complaint-resolution-policy\/","title":{"rendered":"Complaint Resolution Policy"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_image=”6355″ bg_position=”center center” bg_repeat=”no-repeat” bg_color=”#6a6b6f” scene_position=”center” text_color=”light” text_align=”left” top_padding=”5%” bottom_padding=”5%” color_overlay=”#000000″ overlay_strength=”0.5″ shape_divider_position=”bottom” bg_image_animation=”zoom-out-slow” parallax_bg=”true” parallax_bg_speed=”slow” shape_type=””][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_custom_heading text=”Complaint Resolution Policy” font_container=”tag:h3|font_size:50|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][vc_column_text]\t\t\t\r\n\t\t\t
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  3. Complaint Resolution Policy<\/span><\/li>\t\t\t\t\t<\/ol>\r\n\t\t\t\t\t
    <\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”5%” bottom_padding=”5%” overlay_strength=”0.5″ shape_divider_position=”bottom” bg_image_animation=”none” parallax_bg=”true” parallax_bg_speed=”fast” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

    TECS Fire & Safety is committed to providing prompt and efficient resolution to trainees who experienced dissatisfaction or grievance during trainings conducted by us.<\/h3>\n

    Complaint or grievance could be any aspect of their learning journey at TECS Fire & Safety, which trainees deem as unjustifiable or unsatisfactory. It includes but not limited to:<\/p>\n

      \n
    • substandard advisory support;<\/li>\n
    • outdated course ware\/ training materials;<\/li>\n
    • unannounced changes to the curriculum; and<\/li>\n
    • certification delay.<\/li>\n<\/ul>\n

      TECS Fire & Safety observes a formalized process to resolve the complaint and grievance with prompt response and minimum inconvenience to the trainees.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_image=”6330″ bg_position=”center top” bg_repeat=”no-repeat” scene_position=”center” text_color=”light” text_align=”left” top_padding=”60″ bottom_padding=”60″ color_overlay=”rgba(0,0,0,0.5)” overlay_strength=”1″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”center” phone_text_alignment=”center” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”default” text_align=”left”][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”3\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_highlighted_text highlight_color=”#a10200″ style=”half_text”]\n

      We’ve helped clients over 25 years. Let me help yoo too.<\/em><\/h2>\n[\/nectar_highlighted_text][\/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/4″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][nectar_btn size=”jumbo” button_style=”regular-tilt” button_color=”Accent-Color” icon_family=”default_arrow” url=”\/contact-us” text=”Contact Us”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

      [vc_row type=”full_width_background” full_screen_row_position=”middle” equal_height=”yes” content_placement=”middle” bg_image=”6355″ bg_position=”center center” bg_repeat=”no-repeat” bg_color=”#6a6b6f” scene_position=”center” text_color=”light” text_align=”left” top_padding=”5%” bottom_padding=”5%”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6412","page","type-page","status-publish"],"yoast_head":"\nComplaint Resolution Policy - TECS Fire & Safety<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tecs-firensafety.com.sg\/test\/about-us\/complaint-resolution-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Resolution Policy - 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